Refund Policy

Please note that purchases of package sessions are non-refundable and this policy applies to all treatments.

For offers and promotions, we do not offer refunds; however, we do provide the flexibility to exchange them for different treatments.

(*Exceptions may be made for medical concerns and bereavements with appropriate notice.)

 

In the case of a refund request based on a medical reason or bereavement, we may consider providing an alternative treatment at our Pod. The refunded amount will be calculated based on the total fee for treatment sessions taken to date, at a single session rate, which will be deducted from the total package price.

 

Once purchased, treatments or services cannot be refunded or exchanged for different services outside of the initial 7-day cooling-off period from the purchase date, should you change your mind.

 

Please be aware that refunds cannot be provided for treatments paid for through financing options.

Once a treatment course has commenced, no refunds will be available.